Accidental Damage Claim

You can’t prevent surges, drops and spills at work or at home, but you can recover from mishaps fast with KLD's Accidental Damage Service.

Coverage for everyday accidents and high-risk situations
This program picks up where your standard warranty leaves off. In the event that one of your covered devices is accidentally damaged, you simply contact us directly. After we identify the cause and extent of damage, we provide the repair services needed to get your equipment back in working order in terms of mechanical performance and not cosmetical. 

What’s covered:

  • Liquid spilled on or in unit
  • Drops, falls, and other collisions
  • Electrical surge
  • Damaged or broken LCD due to a drop or fall

What’s not covered:

  • Damage due to fire
  • Intentional damage (such as hammer marks)
  • Normal wear
  • Cosmetic damage
  • Consumable parts (ex. bulbs, toner)
  • Theft (covered under Accidental Damage with Theft Service)

Important Note:
1,) One-time accidental damage claim is included during your yearly membership tenure!
2.) 40% hardware part cost has to be borne by customer whereas our service/labor/transport charges will be free of cost.

Accidental Damage from Handling

If you drop or spill on your device during normal use, we'll cover the partial cost of your repair

Full Parts and Labor

60% of parts and 100% labor are covered. No hidden fees.

One-Time Battery Replacement

If the original rechargeable battery fails to hold a charge, we'll replace it for free.

Repair of Normal Wear & Tear and Defects

We'll fix failures from dust, internal heat and humidity, as well as defects in materials and workmanship.

Hard Drive Failure Coverage 

We'll cover the cost of repair if the hard drive fails through normal use.

Power Surge Repair

We'll handle the repair costs for equipment failure due to a power surge or fluctuation.

Repair of Bad Pixels And Screen Burn

We'll get your screen back to pristine condition if your pixels start looking weird or a shadow image sticks paying 60% of screen cost.