Help Center

Products & Store

Product

Are your products genuine?

What is Open Box Laptop? Is it like used or refurbished?

What is Certified Refurbished? Is it repaired or damaged?

Store

Is your store legitimate?

Do you have a physical store?

Shipping

Delivery Time

How much time you'll take for delivery?

Payments

Payment Modes

Do you accept credit card payments?

Payment Method

What is your current payment method?

Do you have installments option available?

Return & Warranties

Returns

Are returns permitted? What are the conditions and time limit?

Will I be refunded or given a store credit to buy something else from Killer Lappy Deals?

How long will it take for me to get my refund from KLD?

Warranties

What malfunctions or product problems do KLD warranties cover?

If there is something wrong in the product which is under warrantee, how long will it take KLD to pick it up, fix it and deliver it back?

Who pays for shipping back and re-delivering the item?

Can I return a product that has a malfunction and get my money back?

If an item I ordered turned out to be malfunctioning and KLD doesn’t have any other in stock to replace it, what happens then?