Help Center

Yes all our products are 100% guaranteed genuine and fortunately copy products don't come in laptops like mobile or other stuff so just don't worry about that.

New products that were either overstock, cancelled orders or customer returns. They never been powered on or used at all and come repacked in brown/black box. The prices of these products are way lower and worth to buy by just compromising the sealed box experience. For these machines our technical staff also test the items before delivery for basic functionalities and stress tests to make sure it's giving 100% performance.

There’s some common myth among buyers that they assume Manufacturer’s Certified Refurbished as some faulty or repaired machine. Whereas it’s a different thing totally. Certified Refurbished is an item that has been professionally restored to working order by a manufacturer or manufacturer-approved vendor. This means the product has been inspected, cleaned, and repaired to meet manufacturer specifications and is in excellent condition. This item may or may not be in the original packaging. They also contain warranty from manufacturer from 3-6 months. Manufacturer refurbished Products were put through refurbishing process to achieve highest quality and performance standards by the manufacturers themselves.

Yes it's 100% Legit & Safe. Had it been any scam website so customers would have not hesitated to write a bad review about it. On contrary you can check our reviews section on website and facebook page.

We don't have a physical store as we are an ecommerce company, so whatever item you order on our website can be delivered to your doorstep within 2 working days (Western Region upto 5 days).

Yes we deliver in whole UAE with Free Delivery.

Well our average delivery time is 36-48 hours. Our operational department set the schedule with customer as soon as they receive the order. Sometimes we deliver at the same day, so operational department would be best to communicate regarding that!

Yes we do accept card payments. However card payment can't be done through website directly and you can request the payment link through chat support on whatsapp. For card payment there could be additional 3% merchant gateway charges (depending on website sale & promo)

Cash on Delivery, Visa/Master Card.

No we don't have any installments option available. We can provide you cash on delivery and card payment option, you can further talk to your credit card bank whether they can convert the transaction into installments.

Only defective units returns are permitted (even a very minor defect is acceptable) within 3 days of product purchase. It should be returned in the same packaging and condition as it is received. 

If the item you have bought turns out to be  faulty and can't be repaired, or needed more repair, then firstly the replacement shall be offered to you for the same unit and if that is not possible (due to unavailability) then a full refund shall be offered which could either be in the form of credit note or cash refund depending upon the product you are purchasing or your prior agreement with customer service agent.

No you won't have to pay any fees and it will be free of cost.

Refund depends upon case to case basis, in most of the instances it will be done upon product pickup time, but in some cases if we would have doubt then we will first check the machine to re-confirm whether your reported defect is there and then will issue the refund next day (through cash or bank transfer). 

Any problem in the HARDWARE due to manufacturer defect, not working product or not working as expected.

We will pick up the item within 3 days through 3rd party courier after being contacted by the customer. We deliver the fixed or replaced item back to the customer usually within 2 weeks unless there's some major default and any part needs to be imported outside UAE so in that case it could take upto 45 days as well.

When the item is picked up for warranty then customer will have to pay the courier charges of one side which would be AED 30. 

If its returned within 3 days of purchase then payment cant be refunded as cash or store credit, after 3 days we can either repair the product or replace if it's not repairable.

If the item you have bought turns out to be  faulty and can't be repaired, or needed more repair, then firstly the replacement shall be offered to you for the same unit and if that is not possible (due to unavailability) then a full refund shall be offered which could either be in the form of credit note or cash refund depending upon the product you are purchasing or your prior agreement with customer service agent.